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Frequently Asked Questions
Dear user   Following, you will find a list of frequently asked questions so that you can find the answers to the doubts you could have when registering at nacion.com I forgot my password. How can I get it back? What is the registration process all about? Why do I have to register? How can I register at nacion.com? Is the registration process safe? How do I activate my user's account? Why is it that my user account appears as not-active? ¿Why the login page appears every time I try to access a page at nacion.com even if I am already logged on? Should I register every time I access any page at nacion.com? What are "cookies" and how can I activate them? How can I update or modify my personal information? 1. I forgot my password. How can I get it back? If you want to get back your password, please click in Password Remembering. In this section, you will have the option of reading your password directly in the screen, after you provide your user name, the answer to the secret question you selected, and your country of residence. Also, we can send you your password to the e-mail account you provided when you filled the registration form. 2. What is the registration process all about? It is simply the creation of a user name a password that will identify you as a unique user at nacion.com. Once you are registered, you can access all the information and free services that nacion.com offers. 3. Why do I have to register? Due to the fast growth of our website, it is necessary for us to improve our services and content, day after day, to satisfy our national and foreign users' needs. We have established our free registration process in our website to get to know you better, as well as to get to know the rest of our readers. We have no intention of using your data for commercial purposes. We simply want to improve our products and services for your satisfaction. Our registration process is absolutely free. 4. How can I register at nacion.com? To register you must complete a basic registration form that will appear once you click on the "Register" button. In this registration form you must choose an ID and a password, you must select a secret question (from a list) and provide a secret answer, and finally you must provide your e-mail account and your country of residence. Once you complete this basic information, you can proceed the following ways: 1. You can press the "Register Now" button. If you do so, your data will be processed and your user account will be created. At this point, you can access nacion.com immediately; or 2. You can press the "Register and Fill Optional Information". If you do so, a second registration form will appear. In this second option, you can provide additional personal information, for instance, your name and last name, date of birth, gender, if you are willing or not to receive last-minute news by e-mail, etc. This way, you will be actively participating in the improvement of our web site. Again, we want to emphasize that your data will not be used for commercial purposes under any circumstances. After completing the registration process, you will receive one message by email confirming your registered information. This e-mail will be sent to the e-mail account you provided on your registration form. Besides your personal information, this e-mail will include a link that you must click on to activate your user’s account at nacion.com. If you do not click on the link in less than 24 hours, your account at nacion.com will not be activated. Our registration process accepts only one e-mail account per user. So, if you provide us with an e-mail account that has already been registered, you will not be able to continue your registration process. 5. Is the registration process safe? Our registration process complies with all the international standards of security, usability and personalization. We have added one additional step to verify that the user is real and to ensure that we can communicate with him/her in case of changes or in case we receive a user request. Without this information, we would not be able to offer a high-quality customer service, just as you and the rest of our users deserve. 6. How do I activate my user's account? Once you fill your registration form and click on "Register now" or "Register and Fill Optional Information", we will send you a message to the e-mail account you provided us with during the registration process. This message contains the data you filled in the registration form. Besides, this e-mail contains a link that you must click on to activate your user's account. If you do not click on this link in less than 24 hours, our system will not recognize you as a registered user. 7. Why is it that my user account appears as not-active? Your user account can appear in the not-active status if you have more than 6 months of inactivity in our website or if you didn't activate the aacount in 24 hours. To activate your account, you must follow the instructions that will appear in your browser at the moment you access nacion.com. Once you get your activation e-mail, you must click on the indicated link. This way, your account will be activated again. 8. ¿Why the login page appears every time I try to access a page at nacion.com even if I am already logged on? Probably your machine is rejecting cookies or needs to allow the access to nacion.com domain specifically. In order to resolve the problem, follow the instructions at question 10. 9. Should I register every time I access any page at nacion.com? If you access nacion.com from a different computer every time, you should only write down your user name and password in the blank spaces provided for these data. You do not have to register all over again. Your registration process is valid in any computer, as long as you include your ID and password. If you access nacion.com from the same computer you did it last time, you will neither have to register again nor have to write down your user ID and password. Why? Because a "cookie" will recognize you as an active user at nacion.com. You just have to be sure that the administration of cookies is active in your browser. 10. What are "cookies" and how can I activate them? Our system works through the administration of cookies (a software installed in your browser that recognizes you as a registered user at nacion.com). Many times, browsers are configured with too much security or they are configured not to accept cookies at all. What cookies create in your browser is a small archive. Every time you access a website that generated a cookie in your browser, this small archive will exchange data with your browser, identifying the information registered in the cookie. If you access nacion.com from the same computer every time, but the system does not "recognizes" you, there is probably a problem with the cookies. The most common problem happens when the server searches for the cookie that should be in your computer, but as your browser is not configured to accept this type of files, the server will always send you the registration form again, because the browser never finds the information the cookie was supposed to store. We suggest you to press here in order to activate cookies. You may visit as well www.microsoft.com/info/cookies.htm or Cookies, where you will find an explanation of how to activate cookies so that the files in the history folder of your browser will work appropriately. For this explanation to work as it should, you will have to use Internet Explorer (IE) as your browser and you will have to select the IE version that you actually use in your computer. Another solution you can try (for Internet Explorer users only) is to access the Internet Tools of your Internet Explorer browser. They are in the upper bar of the Internet Explorer. If you click on the word "Tools" and then you click on "Internet Options", you should select "Security". There, you can configure your Security options to Medium. Then, click "Apply", close the window, and close and open again your browser. 11. How can I update or modify my personal information? If you wish to update or modify your personal information, go to Registration , write down your user ID and password, and click ton the "Update your Personal Information" button. If you need more information, any help or if you would like to give us any suggestion, please send an email to Customer Service.
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